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Hi Elizabeth,
Thank you for keeping us posted.
I really appreciate all your efforts in trying to fix this issue.
To diagnose the issue in new user account, I would suggest you to try and recreate the issue in new user account and check if that helps.
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I hope this information is helpful.
Please do let us know if you need any further assistance, we will be glad to assist you.
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Thank you.
RegardsJayant Gupta - Microsoft Support Engineer
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